Refund Policy

Any unwanted products must be returned within 30 days from when your order is delivered. Unfortunately, we can't accept returns for any made to order/personalised products, including car and boot mats. Personalisation includes changing the mat material from "Standard", the mat/trim colours from "Black", heelpad from "None" or any other non-standard option. The product must be in its original condition for a full refund. Once we receive your refund and approve the condition of the products, we will refund you back on the original payment method within 7-10 working days.

To initiate a refund, please contact our customer service team at hello@carmatgarage.com. Please include your name, order number, and reason for return.

We are not able to offer a refund if any of the following apply:

• The product is personalised/made to order (unless there is a defect) - includes car mats, boot mats.
• The product is not in its original condition.
• Over 30 days have passed since order delivery.

Cancellations

If you wish to cancel an order before production has started, please email hello@carmatgarage.com as quickly as possible. Unfortunately, we are not able to cancel an order if production has already started.

For any questions regarding our refund policy, please reach out to our customer service team at hello@carmatgarage.com or complete our contact form here.